Return Policy

R&W Embroidery LLC

At R&W Embroidery LLC, each item is custom-made specifically for our customers. Due to the personalized nature of our products, the following policy applies. 

All customized or personalized items, including embroidered apparel, DTF printed garments, patches, and laser-engraved items are non-returnable and non-refundable once production has begun. 

Customers are responsible for reviewing and approving all design proofs, including spelling, colors, sizes, and placement before production begins.

Once approved, R&W Embroidery LLC is not responsible for any errors that were included in the final approved proof.

If you receive an item that is defective or if an error was made on our end, please contact us within 7 days of delivery.

We will review the issue and, if applicable, offer a replacement or correction at no additional cost.

To report an issue, please include:

• Your name and order number 
• A description of the issue 
• Clear photos of the item

Orders may be canceled only before production begins.
Once materials are ordered or production has started, cancellations are no longer possible.

R&W Embroidery LLC is not responsible for shipping delays or damage caused by carriers. However, we will assist customers in filing a claim when possible. 

For questions about your order, please contact:

R&W Embroidery LLC
📞  863 260-8374
📧 wjshippen@gmail.com
🌐 rwembroidery.com