R&W Embroidery LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name 
• Email address 
• Phone number 
• Order details or inquiry information 

We may also collect limited non-personal information such as browser type, device information, and pages visited to help improve our website performance and user experience.

How We Use Your Information

We use your information to:

• Respond to inquiries and customer requests 
• Process and manage orders 
• Communicate with you about your order or any questions you may have
• Improve our website and services 

Sharing Of Information

We do not sell or rent your personal information. Your information may only be shared when necessary to:

• Process orders or provide services 
• Operate our website (e.g., hosting or analytics providers) 
• Comply with legal requirements 

Cookies & Tracking

Our website may use cookies and similar technologies (such as those provided by GoDaddy or analytics tools) to enhance functionality and improve user experience. You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Your Consent

By using our website, you consent to the terms of this Privacy Policy.

Contacts Us

If you have any questions about this Privacy Policy, please contact us:

R&W Embroidery LLC
📧 Email: wjshippen@gmail.com
📞 Phone: 863-260-8374

R&W Embroidery LLC
Effective Date: February 27, 2026

1. Introduction

Welcome to R&W Embroidery LLC (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to the following Terms & Conditions.

If you do not agree, please do not use our website or services.

2. Services Provided 

R&W Embroidery LLC provides custom embroidery, DTF printing, laser engraving, and related customization services. All orders are custom-made unless otherwise stated.

Due to the customized nature of our products, all sales are final unless an error is caused by us.

3. Order Approval & Production

Customers are responsible for reviewing proofs, spelling, sizes, and placement before approval. Once approved and production begins, changes may not be possible.

Turnaround times vary based on order size and season.

Rush orders may incur additional fees.

4. Payments & Refunds

Full or partial payment may be required before production begins.

Because items are custom-made:

• No refunds on approved custom work
• Errors caused by R&W Embroidery LLC will be corrected at no additional cost

5. SMS/Text Messaging Policy

By providing your mobile number and opting in, you consent to receive text messages from R&W Embroidery LLC regarding:

• Order updates
• Appointment reminders
• Customer service responses
• Promotions (if you opt in)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at:

Phone: 863-260-8374
Email: wjshippen@gmail.com
Website: rwembroidery.com

We do not share, sell, or rent your phone number to third parties for marketing purposes.

6. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order details
• Uploaded artwork or logos

This information is collected solely to fulfill orders and provide customer service.

7. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate about your order
• Provide customer support
• Send marketing messages (only if you opt in)
• Improve our services

We do not sell or share personal information with third parties for marketing purposes.

8. Data Protection

We implement reasonable security measures to protect your information. However, no online transmission is 100% secure.

9. Third-Party Services

Our website may use third-party tools (such as payment processors or website hosting providers). These providers have their own privacy policies.

10. Intellectual Property

Customers confirm they have the legal right to reproduce any logos, trademarks, or artwork submitted for customization.

R&W Embroidery LLC is not responsible for copyright or trademark violations provided by customers.

11. Limitation of Liability

R&W Embroidery LLC is not liable for indirect or consequential damages arising from the use of our products or services.

12. Changes to This Policy

We may update these Terms & Privacy Policy at any time. Updates will be posted on this page.

13. Contact Information

 R&W Embroidery LLC
📧 Email: wjshippen@gmail.com

📞 Phone: 863-260-8374
🌐 Website: rwembroidery.com 

By using our website and services, you agree to these Terms & Conditions and Privacy Policy.